![]() “Customer rights are fragile when it comes to purchasing digital games in online stores. Image of Far Cry 4, courtesy of Flickr user BagoGames.įollow on Twitter for the latest computer security news.įollow on Instagram for exclusive pics, gifs, vids and LOLs! That fragility may well have cost Ubisoft the loyalty of a number of customers. In the meantime, customers should contact the vendor from whom they purchased the key.Įurogamer surmises that Ubisoft could be targeting keys originally bought with fraudulent credit cards.īut if that is the case, it’s chosen to penalise the gamers by stripping them of the ability to play, rather than taking issue with those supplying the keys.Ĭustomer rights are fragile when it comes to purchasing digital games in online stores. In this case, we are currently investigating the origin of the fraud, and will update customers as soon as we have more information to share. We regularly deactivate keys that were fraudulently obtained and resold. Ubisoft issued this statement to Eurogamer on Monday: This opens up the field to grey marketers who scoop up the lower-priced games and resell them in higher-priced markets, thus undercutting the major players who stick to publisher-approved pricing.Įurogamer cites the example of Assassin’s Creed: Unity Uplay, Uplay being a digital distribution, digital rights management, multiplayer and communications service created by Ubisoft. There’s also, of course, the price difference – third parties sell games at a steep discount, sourcing cheap, region-unlocked keys from countries where the price has been adjusted to reflect the local market or low per-capita income. He or she says he buys from third-party sites because hasn’t mastered the language and so bought the key digitally from a source outside of the country that could provide a French or English version. Slump3r is an expat Belgian living in Poland. He had fun with Assassin’s Creed, Dark Messiah of Might and Magic, and Splinter Cell, all purchased legally, as well as Watch Dogs, Resident Evil 4, and, well, the list goes on.īut over the weekend, Far Cry 4 disappeared, and ‘slump3r’ became one of many disgruntled Ubisoft customers who were stripped of their games when the game publisher revoked digital keys it says were “fraudulently” obtained and resold via third-party websites, such as Kinguin, G2A and G2Play. ![]()
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